Administrator, IT Applications

Austin Community College   Austin, TX   Full-time     Information Services / Technology (IT)
Posted on May 4, 2024
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Administrator, IT Applications

Austin Community College


Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

If you are a current Austin Community College employee, please click this link to apply through your Workday account.

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:
  • Values intellectual curiosity and innovative teaching
  • Is attracted by the college's mission to promote equitable access to educational opportunities
  • Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
  • Focused on student academic achievement and postgraduate outcomes
  • Welcomes difference and models respectful interaction with others
  • Engages with the community both within and outside of ACC


Job Posting Title:
Administrator, IT Applications

Job Description Summary:
To install, implement, administer, and support IT software applications that support Austin Community College (ACC) administrative systems.

Job Description:
Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.
  • Installs, implements, administers, supports, and maintains third party collegewide applications; Google apps for education.
  • Monitors designated applications and takes corrective action to prevent or minimize system down time.
  • Troubleshoots to resolve system-related problems; coordinates with relevant system administrators and/or third party vendors regarding user support and problem resolution.
  • Creates user documentation and may train personnel on new applications software.
  • Assists with developing policies, procedures, programs, scripts, or webpages as required.
  • Provides upper level support to users having difficulties with applications.
  • Collaborates on special projects; may track and allocate software licenses.
  • Supports and serves as a technical expert for ACC's in-house developed applications in all stages of development, testing, and production.
  • Keeps current with the latest technology; regularly attends technical training in order to maintain technical expertise.


KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Use of industry established best-practices and standards to ensure efficient configuration, implementation and administration of third party local and/or SaaS college wide applications as required.
  • Knowledge of capacity planning, proactive monitoring and provisioning to minimize downtime.
  • Information Technology practices, standards, and protocol.
  • Knowledge of major administrative or educational software applications, such as finance, human resources, or student systems.
  • Understanding of project management and ITIL methodologies.
  • Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python, PHP).
  • Experience with virtualization and containerization (e.g., VMware, VDI, Virtual Box, Docker).
  • Experience with automation software (e.g., Puppet, cfengine, Chef, Ansible Salt).
  • Solid networking knowledge (OSI network layers, TCP/IP, VLANS.
  • Understanding of Relational Database Theory; Knowledge and experience with administering Service Desk solutions, Digital Desk, MDM solutions, DLP solutions, Google Apps for Education, ID Card solutions, Print services solutions, a variety of third party applications, SQL and/or AIX application administration.


SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Maintaining an established work schedule and providing on-call assistance including some nights and weekends.
  • Establishing and maintaining effective working relationships with a broad range of users that are both technical and non-technical.
  • Troubleshooting techniques used to resolve application-related problems.
  • Ensuring availability, dependability, and reliability of assigned applications.
  • Maintaining confidentiality of work-related information and materials.
  • Effectively using interpersonal and communications skills including tact and diplomacy.
  • Communicating effectively through oral and written communications.
  • Ability to understand, comply with and operate within IT governance policies and procedures.
  • Learning and adapting quickly to change.
  • Maintaining a generous demeanor that is positive and productive.


Technology Skills
  • Use a variety of spreadsheet, word processing, database, and presentation software.
  • Use query and control languages, administer applications, and provide technical support to end users.


Required Work Experience
  • Two years related work experience.


Preferred Work Experience
  • Two or more years of related work experience.
  • Administration and tuning of application stacks (e.g.,Tomcat, JBoss, Apache, Ruby, NGINX).
  • Solid Cloud experience, preferably in G-suite, VCenter, WYSE Management Suite, AWS, Workspace 1, JAMF, ProDoc, Box.
  • Experience with virtualization and containerization (e.g., VMware, VDI, Virtual Box, Docker).
  • Experience with automation software (e.g., Puppet, cfengine, Chef, Ansible Salt).
  • Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python, PHP).
  • Solid networking knowledge (OSI network layers, TCP/IP, VLANS.


Required Education
  • Bachelor's degree.


Preferred Education
  • Bachelor's degree with a technology focus.


Special RequirementsLicenses/Certifications; Other
  • Depending on area of assignment, experience with web application development may be required.
  • Understanding of Relational Database Theory; Knowledge and experience with administering CollegeNET Resource 25 scheduling and software application, Remedy, Google Apps for Education, ID Works, a variety of third party applications, SQL and/or AIX application administration.


Other Preferred Qualifications
    • Okta Certification
    • ITIL Certification
    • ITSM Certification
    • MCSD Certification
    • MTA Certification
    • AWS Certified Developer
    • Salesforce Certification
    • PMI Certification


Physical Requirements
  • Work is performed in a standard office or similar environment.
  • Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
  • Occasional lifting of objects up to 10 pounds.


Salary Range

$64,116 - $80,145

Number of Openings:
1

Job Posting Close Date:
May 20, 2024

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.


To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Highland-Campus/Administrator--IT-Applications_R-6025







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Austin Community College

Austin , TX