Technician, Records, Workforce & Continuing Education
#RPM
The Workforce & Continuing Education (WCE) Records Technician performs registration functions for continuing education programs. The WCE Records Technician enters data from a variety of sources, primarily the continuing education registration form. This position requires daily contact with continuing education student emphasizing quality customer service. Additional responsibilities include: registering continuing education students in-person, over the phone, online; answering questions and/or guiding students to appropriate departments as needed; processing drops, adds, and transfers for all WCE courses; processing scholarships, fee-waivers, and other financial-related transactions; and maintaining WCE student records (e.g. name changes, duplicate records, address changes). This position requires an individual who can maintain confidentiality and security of records as well as work with minimal supervision. The Records Technician must maintain a thorough knowledge of institutional policies and procedures, especially those impacting the WCE Registration process, WCE programs, continuing education regulations, and registration data systems.
• Accurately operates computer keyboard for data entry, registrations, and updating student information.
• Provides excellent customer service when answering incoming calls and replying to emails to current students and the general public; relays accurate and timely messages to the appropriate WCE Directors/ Coordinators
• Registers WCE students and assists with online registration processes.
• Processes drops, adds, transfers, and refunds for WCE courses.
• Serves as a source of information on WCE courses and programs for current and potential students, as well as application of institutional procedures and regulations.
• Works with WCE directors/coordinators, College Finance Department, and/or the WCE Scheduling Office to process scholarships/sponsorships, and fee-waivers, and other billing-related steps related to WCE courses or programs.
• Maintains WCE student records (e.g. name changes, duplicate records, address changes).
• Assists with the preparation for the annual FTE program audit.
• Completes end of semester reports.
• Demonstrates and models the College’s employability skills: adaptability, communication, information processing, problem solving, responsibility, and teamwork
• Multitasking between data entry responsibilities and customer service
• Daily: Students & WCE Directors/ Coordinators
• Daily: Curriculum Student Support Services Staff
• Several times per week: Instructional Support Services Staff and Director
• Associate’s degree from a regionally accredited college/university
• Bachelor’s degree from a regionally accredited college/university
• 2 years of experience providing customer service in a fast-paced environment
• 2 years of experience as an office assistant, records technician, or other data entry related field
• 2 years of experience utilizing an integrated database system to evaluate and meet customers’ needs
• Greater than 2 years of experience providing customer service in a fast-paced environment
• Greater than 2 years of experience as an office assistant, records technician, or other data entry related field
• Greater than 2 years of experience utilizing an integrated database system to evaluate and meet customers’ needs
• Experience with an educationally-based relational database (e.g. Colleague, Banner, etc.)
• Experience in a post-secondary student registration office
• Ability to implement multiple projects simultaneously
• Demonstrated ability to work independently
• Ability to interpret complex instructions and reports
• Must become proficient in Colleague screens used for adding/editing student demographic data, registering students, and maintaining student records.
• Applicable criminal background check required.
The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter:
• Ethics
• Safety/Shooter on Campus
• Personal Information Protection Training (PIP)
• Anti-Discrimination/Harassment & Title IX
• Other training may be required as determined applicable.
• Some travel involved for training, conferences, etc.
Physical Activity:Primarily sitting
Environmental Hazard(s):<15%
Lifting:<=20lbs.