IS Technical Support Specialist III
University of Kentucky
Lexington, KY
Full-time
Information Services / Technology (IT)
Posted on April 5, 2024
Posting Details
Posting Details
Job Title
IS Technical Support Specialist III
Requisition Number
RE44774
Working Title
Department Name
40550:Ctr For Applied Energy Res
Work Location
2540 Research Park Drive Lexington, KY 40511
Grade Level
44
Salary Range
$43,361-69,383/year
Type of Position
Staff
Position Time Status
Full-Time
Required Education
BS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
2 yrs
Required License/Registration/Certification
None.
Physical Requirements
Lifting objects up to 25 lbs. Sitting for long periods of time.
Shift
Monday – Friday; 8:00 AM to 5:00 PM; and rarely may require working weekend or evening hours.
Job Summary
As an IS Technical Support Specialist III, you will be responsible for providing technical support and guidance to end-users and clients within our organization. Your expertise will be crucial in resolving technical issues, troubleshooting software and hardware problems, and implementing effective solutions to optimize system performance. Additionally, you will collaborate closely with other IT members to escalate and resolve issues, contribute to the development and maintenance of technical documentation and knowledge bases. The ideal candidate will possess experience in IT support, an understanding of various operating systems and networking principles, excellent communication skills, and a proactive approach to problem-solving. The candidate will also help users determine hardware and software needs and handles the procurement process and tracks orders and distribution of IT and departmental assets.
Skills / Knowledge / Abilities
Proficiency in computer programming, data base management and software.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Information or computational sciences.
Deadline to Apply
04/18/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
IS Technical Support Specialist III
Requisition Number
RE44774
Working Title
Department Name
40550:Ctr For Applied Energy Res
Work Location
2540 Research Park Drive Lexington, KY 40511
Grade Level
44
Salary Range
$43,361-69,383/year
Type of Position
Staff
Position Time Status
Full-Time
Required Education
BS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
2 yrs
Required License/Registration/Certification
None.
Physical Requirements
Lifting objects up to 25 lbs. Sitting for long periods of time.
Shift
Monday – Friday; 8:00 AM to 5:00 PM; and rarely may require working weekend or evening hours.
Job Summary
As an IS Technical Support Specialist III, you will be responsible for providing technical support and guidance to end-users and clients within our organization. Your expertise will be crucial in resolving technical issues, troubleshooting software and hardware problems, and implementing effective solutions to optimize system performance. Additionally, you will collaborate closely with other IT members to escalate and resolve issues, contribute to the development and maintenance of technical documentation and knowledge bases. The ideal candidate will possess experience in IT support, an understanding of various operating systems and networking principles, excellent communication skills, and a proactive approach to problem-solving. The candidate will also help users determine hardware and software needs and handles the procurement process and tracks orders and distribution of IT and departmental assets.
Skills / Knowledge / Abilities
Proficiency in computer programming, data base management and software.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Information or computational sciences.
Deadline to Apply
04/18/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Where did you first see this position advertised other than on UK's online employment system?
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- HERCjobs.org (Higher Education Recruitment Consortium)
- InsightIntoDiversity.com
- Latinosinhighered.com
- Indeed.com
- A Colleague, Friend and/or Family Member
- UK Job Fair
- None of the Above
Required Documents
- Resume
- Cover Letter
