Patient Relations Assistant/UKHC
University of Kentucky
Lexington, KY
Full-time
Health Care Provider
Posted on April 25, 2024
Posting Details
Posting Details
Job Title
Patient Relations Assistant/UKHC
Requisition Number
RE43465
Working Title
PRA
Department Name
H6250:Imaging Services
Work Location
Lexington, KY
Grade Level
06
Salary Range
$16.20-24.82/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
3.5 yrs
Required License/Registration/Certification
None
Physical Requirements
The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.
Shift
Hours vary between 630a-730p, Monday-Friday.
Job Summary
The Patient Relations Assistant will be responsible for scheduling of Diagnostic Radiology exams, pre-certifications, and confirming all necessary information needed to properly perform and identify billing information needed to maintain compliance with institutional, state and federal practices. This position will provide a professional point of contact, and serve as a liaison to Radiology and all referring offices.
The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.
The primary responsibilities include, but are not limited to, greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.
Skills / Knowledge / Abilities
The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
3.5 years of experience required
Deadline to Apply
05/08/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Patient Relations Assistant/UKHC
Requisition Number
RE43465
Working Title
PRA
Department Name
H6250:Imaging Services
Work Location
Lexington, KY
Grade Level
06
Salary Range
$16.20-24.82/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
3.5 yrs
Required License/Registration/Certification
None
Physical Requirements
The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.
Shift
Hours vary between 630a-730p, Monday-Friday.
Job Summary
The Patient Relations Assistant will be responsible for scheduling of Diagnostic Radiology exams, pre-certifications, and confirming all necessary information needed to properly perform and identify billing information needed to maintain compliance with institutional, state and federal practices. This position will provide a professional point of contact, and serve as a liaison to Radiology and all referring offices.
The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.
The primary responsibilities include, but are not limited to, greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.
Skills / Knowledge / Abilities
The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
3.5 years of experience required
Deadline to Apply
05/08/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Please select the response that best represents your paid employment experience in a medical office, patient registration/scheduling, and/or office and clerical work.
- None
- More than 0, up through 1 year
- More than 1 year, up through 2 years
- More than 2 years, up through 3 years
- More than 3 years
- * Please describe your registration and cash handling experience.
(Open Ended Question) - * Please provide an example of a time that you have provided excellent customer service to a patient.
(Open Ended Question) - * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
(Open Ended Question) - * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
- Yes
- No
- * Where did you first see this position advertised?
- UK Jobs Website
- Employee Referral
- Print Advertisement
- Job Fair
- InsideHigherEd.com
- HigherEdJobs.com
- Diverse Issues in Higher Education
- Oneclick.jobtarget.com
- Indeed.com
- Other On-line/Media Advertisement
- A Colleague, Friend, and/or Family member
- None of the above
Required Documents
